Terms of service

Payment Methods

Credit Card Payment

We accept all major credit cards bearing the JCB, VISA, MasterCard, Diners Club, and American Express logos.

Shipping & Delivery

Carriers
FedEx, UPS, DHL

Same-Day Shipping Cutoff (Japan only)
All payment methods: Orders placed by 1:00 PM

Preferred Delivery Time (Japan only)
Please choose from the following time slots:
[9:00–12:00] [13:00–15:00] [15:00–18:00] [18:00–20:00]

Please note that even if a delivery time is specified, delays may occur due to traffic or other circumstances.

Combined Shipping

  • Items eligible for combined shipping will be packed together and shipped for a single shipping fee. However, some items may not be eligible for combined shipping. In such cases, shipping fees will be charged for each individual item.

  • If you purchase items that are not eligible for free shipping, shipping fees will apply to those items. If multiple items are purchased together, the highest applicable shipping fee will take priority.

  • After shipment, we will provide a tracking number. To promote resource conservation and maintain competitive pricing, we use recycled cardboard boxes. These boxes may have minor stains, tape marks, or unrelated printed text. We take great care in packaging and appreciate your understanding and cooperation.

If Your Item Arrives Damaged (Shipping Accident)

Upon receiving your item, please open the package on the same day and check for any damage or defects.

Please contact us on the same day of receipt in all cases.
If contacting us outside business hours, please send us an email.

If we are not contacted on the day of receipt, we may be unable to process returns or exchanges, as the cause of the damage cannot be determined. Thank you for your understanding.

Issuance of Receipts

(For Bank Transfer and Credit Card Payments)

We provide an automatic receipt issuance system.
Please download your receipt from your My Account page as needed.

Condition Ranking for Used Items

S Rank

Like New / Top Mint

  • Almost no signs of use

  • No visible scratches or scuffs; extremely beautiful condition

  • Fully functional and nearly indistinguishable from new

A Rank

Excellent / Mint

  • Only very slight scuffs or minor scratches

  • Exterior and optics are in very good condition

  • Fully functional with no operational issues

B Rank

Very Good / Near Mint

  • Some minor scratches and signs of use

  • Optics may contain slight dust or faint fungus marks, but no effect on image quality

  • All functions operate normally

C Rank

Good / Excellent

  • Noticeable signs of use such as scuffs, scratches, or paint wear

  • Optics may show fungus or haze, but still usable at a practical level

  • Some functions may show age-related wear

D Rank

Fair / Very Good (Issues Present)

  • Significant exterior damage or deterioration

  • Operational issues or partially non-functional features

  • Optics may have fungus, haze, or balsam separation that could affect image quality

  • May be usable for shooting but intended for repair or maintenance

J Rank

Junk / For Parts

  • Malfunctioning or completely inoperable

  • Missing parts, damage, or major unusable components

  • Severe fungus, haze, or cracks in optics

  • Not suitable for photography; intended for parts, research, or collection

Condition Ranking & Warranty

Used warranty and initial defect coverage apply only to items:

  • Classified as S, A, B, or C rank

  • Priced at $70 or more

Items classified as D rank, J rank, or special sale items are not eligible for warranty or initial defect coverage.

Please note: Some vintage cameras and older products may not include a used warranty regardless of condition rank.

Notes on Used Products

  • Items may have dirt, dust, or odors from previous owners.

  • Camera viewfinders may contain small dust particles.

  • Lithium batteries may have deteriorated due to usage.

  • Used lenses may contain small dust particles.

  • Vintage and older products may have fragile parts due to age or structural characteristics. Please handle with care.

Returns & Refunds

We accept returns and refunds only in cases where there is a fault on our part, such as:

  • The item clearly differs from the posted images (e.g., incorrect shipment)

  • The specifications clearly differ from those listed

  • An unused item has damage not mentioned in the description

(For used items, we describe damage as thoroughly as possible; however, minor scratches may not always be listed. Please purchase with understanding.)

We do not accept returns or refunds for reasons of customer preference.

For used and vintage items, due to the difficulty of determining post-purchase usage and for security reasons, we do not accept returns, refunds, or exchanges. Please purchase with understanding.

For new items only, exchanges are accepted if the item remains unused and in the same condition as at purchase. Exchanges are limited to items of equal value (e.g., size exchange) or items of higher value than the original purchase.

Please contact us by phone within one week of receiving the item if you wish to request an exchange. The replacement item must also be selected within one week from the date of receipt. Please note that requested items may be unavailable due to being sold out.

SALE items, special price items, junk items, and items with noted defects are not eligible for return or exchange.

Return Shipping Costs

For exchanges due to customer preference, all shipping costs (return shipping to us and reshipping costs from us) are the responsibility of the customer.